Kristen Kuntz

5390 south willow lane #A Murray, Ut 84107

801-637-7159

kristenkuntz25@yahoo.com

................................................................................................................................................

 

Objective

 

·   I am seeking a permanent position with an established company such as this. For my customers, I wish to make there experience working with me refreshing, fun and exciting. I am a very organized, respectful and professional individual. Able to work under pressure also a problem solver with great people skills! I can handle multi line phones, very good at multitasking and anything to do with an office environment, conciser it done with a smile!

 

Key Qualifications

 

·   Strong communication skills

·   Very good at problem solving and being proactive

·   Organized

·   Can handle members with ease and confidence

·   Self motivated

·   Initiative with a high level of energy

 

Work Experience

Atlanta Logistics SLC, UT

February 2007- January 2008

 

Dispatcher for a truck hauling company

·  Directing phone calls

·  Customer service over phone and email

·  Data entry and miscellaneous paper work

 

Payless Shoe Source WVC, UT

January 2008- July 2008

 

Sales Representative

·  Meeting and greeting our customers

·  Helping our customers find what they are looking for

·  Tending to the cashier

·  Stalked shelves

·  Took inventory for everything. Bought, sold, still in store ect..

 

Red Robin WVC, UT

July 2008- January 2008

 

Hostess/Server

·  Greeted customers and took them to there seats

·  Took customers orders

 

ZLB Plasma WVC, UT

January 2008- February 2009

 

Receptionist Technician

·  Screened members for there donation of plasma

·  Worked with computers with face to face interactions

·  Helped with providing the necessary tools for my fellow coworkers

 

Golden Corral WJ, UT

February 2009- December 2009

 

Hostess/Server

·  Greeted customers, Sometimes seated guests 

·  Checked up on guests during there stay

·  Tending to the cashier

·  General clean-up

 

Integrated Building and Maintenance Sandy, UT

September 8 2014- May 2015

 

Customer Service Agent (CSA)

· Tendned to multi-line phone calls.

· Dispatched incoming and outgoing requests for service issues

· Worked with a system called NetSuite

· Constant communication via email and phone with our service providers who did the maintenance for parking lots and landscaping as well as constant update with completion information for the stores who hired Integrated. The companies I would dispatch service providers were for Lowe's Home Improvement and XEROX nationwide.

· Faxed incoming and outgoing documents

· I would deal with the financial situations for the service providers

· Worked with Word, Excel, Outlook email, NetSuite ect..

 

This company is where I learned a lot of my customer service skills. How to keep people calm, understanding the situation, knowing the process of how things can be handled. I constantly had customers call in asking for me because I knew exactly what they needed and how to do it. I started using multi-line phones and bettered myself with multitasking in a timely manor.

 

ACE Recycling and Disposal SLC, UT

June 2015- December 2015

 

Customer Service Agent (CSA)

·  Tendned to multi-line phone and emails

·  Majior data entry for new accounts, replacing containers, repairs ect..

·  Constant communication with the Sales Department and with Dispatch

·  Worked with MXIE phone line

·  Tower 7 system

 

I had learned how to better myself with customers and understanding how to be proactive and calm situations down with customers before ending a call or email.

 

Jet.com South Jordan, UT

January 2016- February 2016

 

Member Service Specialist

·Inbound and outbound via phone/email

·Managed members accounts

·Gave credits/Refunds/Discounts

 

Working at Jet.com this was one of the best jobs I had ever had. My experience here was amazing, challenging, fun, fast past and very family orientated. Jet taught me how to become a better communicator with my fellow coworkers as well as with our members.

What I would do on a daily basis is help out members locate their orders by finding who the carrier was (FedEx, USPS, UPS ect..) Then getting the tracking information they needed so they wouldn’t have to call Jet each time they wanted to locate the order.

I always relayed they could call or email as much as they needed for any inquiry on accounts. Working here also taught me how to gain more knowledge working with emails and how to de-escalate our members who immediately asked to speak with a supervisor or “Higher up”. Often I would find myself being able to help our member with the issue(s) with complete ease and ended the phone calls with laughter and happiness with member(s) saying “I wish there were more Customer Service Agents out there like you” I love a challenge and to surpass my own expectations with myself and my supervisors, team leads, QA ect.. The last meeting I had with my QA leader said that I was passing other coworkers who had been working there for 3+ months ahead of me just by me being there for a month.

I take great pride in what I do and WANT to help whoever I am working with little to no hardship on my members as possible. They call in asking for advice and help. I not only pass my knowledge onto them, but also help with any future inquiries or just to let them know more about our company.

 

Education

Kingman Academy of Learning - Diploma, 4 years.

 

Reference

Walt Kuntz 307-259-5933

Niecy 801-462-4779

Dakota Haverty 520-720-8662

Bill Randell 702-241-2907

Shamus Walljasper 385-259-5109